Shipping & Returns

We will confirm your order and process within 3 days of purchase. Items are shipped via Australia Post. Please allow 5 to 8 days delivery, however we cannot accept responsibility for delays due to unforeseen circumstance such as bad weather conditions or strikes.

You may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. These additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Items are shipped first class and have NO tracking number. If you would like a tracking method, the item will have to be shipped Express mail, which costs approximately $25 AUS. Please contact our customer service team we@spiran.care after you purchase your item if you want it to be shipped this way, and we will invoice you for the extra shipping cost.



If you need something to be express posted in Australia, please contact our customer service team and we can arrange this. Additional shipping charges will apply.



We do not accept returns unless you receive the wrong item or
if you receive an item damaged.



To return your item/s please contact we@spiran.care and include your purchase order number and details. Customers will be responsible for shipping and handling costs of all returns. Exchanges are not given for item/s that are damaged due to incorrect handling or care.

International Customers

At this stage any items purchased through our online store cannot be shipped outside of Australia & New Zealand.  If you require an order to be shipped outside of Australia & New Zealand please contact our customer service team at we@spiran.care

Product Warranty

Spiran Pty Ltd reserves the right to vary the product description and/or specifications at any time and without notice.



The samples of products shown on the website are indicative only. Colours may vary from the colours shown. The products will perform substantially as described in this website provided they are used in accordance with the instructions. Spiran Pty Ltd takes no responsibility whatsoever for any use of the product that is not in accordance with the instructions supplied with the product.  Spiran Pty Ltd makes no therapeutic claims whatsoever about the products offered on this website.



You purchase and use the products at your own risk. While Spiran Pty Ltd makes every effort to ensure that its online purchasing system is secure, it is your decision whether or not to use the purchasing system and Spiran Pty Ltd is not responsible if a third party interferes with or captures data as a result of use of the online purchasing system.



It is your responsibility to ensure you have appropriate safe guards, including virus protection and firewalls to protect your online identity. It is a condition of sale that the products not be sold by you as new or distributed through dealers.

This website, and the information contained within it, is owned by Spiran Pty Ltd.

Your access to this website and information it contains is subject to these policies, terms and conditions (“the Terms”), and by using this website you agree to be bound by the Terms.


Definitions



(a) “Content” means all of the content featured or displayed on the Website, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations, data, files, other information and software.



(b) “you” refers to any person who uses the Website or, if a person using the Website is doing so in his or her capacity as an employee or representative of someone else, then it refers to that employer or principal as well.



(c) “Website” means the whole or any part of the website pages located at www.medicalvision.com.au, including the layout of the website, graphic design elements of the website pages, underlying code elements and any text, graphics, sounds, animated elements or other Content of the website.


Intellectual Property



The Content displayed or provided on the Website belongs to Spiran Pty Ltd and is protected by copyright, trade mark and/or other intellectual property laws in Australia and elsewhere. Your right of access to the Content, which is governed by the terms and conditions of the Terms, does not grant you any Intellectual Property Rights in the Content.



Unless otherwise expressly stipulated by Spiran Pty Ltd, you may only use the Website for your personal use and may only print or make an electronic copy of information available on the Website for that purpose. You must not sell or otherwise commercially exploit any information made available on the Website.



If you breach any of these conditions, then (without limiting your other liabilities) your authorisation to use the Website automatically terminates and you must immediately destroy any downloaded or printed materials.


Terms of Use


In using this Website you agree:



(a) not to disrupt or interfere with any other user’s enjoyment of the Website;



(b) not to upload, post or otherwise transmit any viruses, malicious computer code or other harmful files through the Website; and



(c) not to disrupt or interfere with the security of or otherwise cause harm to the Website.

Liability Statement



Spiran Pty Ltd does not warrant the accuracy, completeness or currency of information that is made available through the Website, and will not be liable for or in connection with any loss or damage arising from any inaccuracies, errors or omissions in information made available through the Website. However, Spiran Pty Ltd will endeavor to ensure that information is updated as soon as practicable when it becomes aware that material changes have occurred.



Spiran Pty Ltd makes no warranty that your access to or use of the Website or the functions contained on the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and submits Content to you via the Website is free of viruses, malicious computer code or other harmful files transmitted on or through the Website.



Use of the Website is at your own risk. Subject to the Terms, you assume full responsibility and risk of loss resulting from your downloading, use of, or access to the Content or other material on or through the Website.



The Website may contain links to external websites operated by third parties. Such websites are not under the control of Spiran Pty Ltd, and no responsibility is accepted for the contents of any third party sites.



Privacy Policy



Spiran Pty Ltd collects general information on visitor viewing patterns for statistical purposes, but does not collect personal information on visitors. Spiran Pty Ltd will not sell or give any information on visitors to the Website, or their viewing behaviour to a third party, unless required to do so by law or legal process.